The REFINERY: Contacts and Need to Know Info
Hi! These are the MOST COMMON questions and needed info coaches need in their first month of coaching. Look over it so you know its here, then save the link as an easy resource to refer back to.
What is my Coach ID?
Your Rank and Coach ID are found on the top left corner of your coach online office. Your RANK will refresh every THURSDAY morning either up or down, based on your activity.
How to Contact Coach Relations
(have Your Coach ID handy)
Coach Online Office > Contact Us > Email Us (Or Live Chat)
Beachbody Customer Service Email
I have my FIRST Customer/ Coach!
What do I give them?
Your own website link:
Keep this ready to go in your "Notes" in your phone so you can easily copy/ paste on the go**
What are the monthly CHARGES?
Non-negotiable business fee. It is every coaches fee to cover their business. It helps pay for:
~ the customer service representatives that answer the phones.
~ the warehouse workers that pack and ship your products.
~ the millions of dollars in TV Infomercial advertising that drives brand recognition to our products and company. The infomercial also drives us customer leads.
~ it covers the cost of your THREE websites that you send customers to order from you.
$39.95 Quarterly Club Membership
This is OPTIONAL. It comes free with all challenge pack purchases for the first 30 days. Then it is charged $39.95 QUARTERLY. You DO need it if you are an emerald ranked coach, in order to earn leads.
However, I send a script for my customers and coaches to CANCEL it three weeks after they purchase their challenge pack (see scripts section). They can add it on later. What it gives and covers are all the BEACHBODY ON DEMAND streaming workouts, access to LIVE certified personal trainers and nutritionists to ask individual questions, custom made meal plans based on YOUR needs (a $200 value if you paid a dietician to do this) as well as 10% off everything on the Beachbody website.
$40 Coach Sign Up Fee
Rarely will you use this, because this is waived with the purchase of a challenge pack, but if one was to join as a coach and buy NOTHING, this is what the cost would be.
In hard financial times, a coach CAN freeze their entire account for three months, instead of canceling.
Active Military get the $16 monthly business fee and $40 sign up fee, waived. They would have to provide and have verified their military status, then they would be exempt from these charges. See the BB FAQ for more details on this.
How do I Modify My Monthly Shakeology?
My Business > Forms and Documents > Modify my Shakeology Home Direct
How do I Set Up My Direct Deposit?
“My Business> My EFT Management” and enter your bank routing number.
Beachbody weeks run Thursday Morning to Wednesday night.
You get your earned commission weekly on Thursday mornings.
Your Facebook "Groups"
YOU WILL BE ADDED to THREE GROUPS!
(TURN YOUR FACEBOOK EMAIL NOTIFICATIONS OFF!)
“The REFINERY” team page
HERE I AM!!! Under your "Groups" on Facebook. You will NOT be alone in this process! Consider this group like your work “family”.
“Our Monthly Challenge Groups”
Ask to be added to my current Challenge Group. This group is a great perk to offer your clients that buy either a BB program or Shakeology (or both from you). You can add your own clients in the group for motivation, support, questions and help. These groups are the pipeline to our business.
"The Refinery Coach Training"
This is where all your training will take place. Ask to be added if you haven't been already.
Four Places to take your QUESTIONS
1) FIRST: Use the Search Tool in the Refinery. Most likely, someone has asked your question or wanted thought on your topic, already. There is a magnifying glass in the top right corner of the page. This a group SEARCH TOOL. By typing in key search words you can find several threads that probably answer your question or cover your topics of dicussion.
Still can't find your answer? POST it in the Refinery! This is beneficial for several reasons. One, if Im with my family I will not get back to you until Im back in my "office". That may be longer than you care to wait. Other coaches in the Refinery most likely can answer your question right away. Two, your question / discussion could be a learning conversation for OTHERS. I can answer the question one time privately- and only one person learns . If it's posted in the refinery, one single reply gets seen hundreds of times, duplicating ALL of our knowledge.
These two FAQ sites provided by Beachbody. Book Mark them!!!
Coach FAQ site: https://faqcoach.custhelp.com/
Shakeology FAQ site: http://faq.shakeology.com
My website, SeayStanford.com Search Tool has nearly every Shakeology answer...like ever.
3) You can VOXER or email me. But I ask this: when I am working, I have clear boundaries. When I'm with my family, I won't answer. So you may get your answers faster by the above means. Plus- you end up learning more than you thought!
VOXER is a free app on all devices. Download it and move it NEXT TO your regular text message app. Find me at SSTANFORD and send me a box that you are ON!with my family to not interrupt me so I am focused on you all. I ask the same of you. Please do not use my VOXER as your FIRST resource and personal bat line. As coaches, when we are with our family, its important that we have clear boundaries and are present with them. I will schedule live 1-1 one calls with you. I will answer your specific questions during my business hours or in the group. MOST of what you need, especially as a new coach, is answered for you already in the above three tools. The majority of questions you WILL need me for, will have to do with specific placement and your business strategy.
Weekly Webinars Available to You
1) There is a NATIONAL Beachbody call every Monday at 11am EST. Calls last 45 minutes. The call is recorded for playback if you miss it and need to listen later and that can be found in the Back Office.
The dial in number is: 832-225-5055 code 90405
2) There are also weekly Bombshell webinars Wednesday at 12pm EST. The webinar link will be posted in the Refinery Team page by Tuesday.
3) When you are in my coach Training, there will be weekly INTERACTIVE Training Discussion Webinars every Wednesday night from 8:30-9:15pm EST